Pinsents trials alert system when lawyers regularly work excessive hours

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By Legal Cheek on

10

Hopes to reduce burnout risk

mental health
Pinsent Masons is in the early stages of testing a new system that will alert management if lawyers are at risk of burnout due to excessive work hours.

The time management system is part of a broader package of wellbeing measures implemented by the City law firm following the death of one of its partners who suffered “an acute mental health crisis”.

It will track the hours logged by lawyers and staff, alerting the firm’s management if these hours regularly become excessive, The Telegraph reports.

Former Pinsents’ partner Vanessa Ford was reportedly working 18-hour days, even during her holidays, on the sale of Everton FC to a private equity firm. A coroner concluded that she had consumed a significant amount of alcohol while experiencing an acute mental health crisis before stepping onto the tracks near the Dalston Lane road bridge, where she was struck by a train.

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A Pinsent Masons spokesperson said:

“We are in the process of trialling new resource management tools and aligned processes for our resource managers. These are aimed at giving us greater transparency over the lifecycle of projects and to better share work and provide alerts to any consistently high working hours.”

“It is still early days, but using technology like this will help increase our visibility of colleague workloads, the time being spent on client work and those people who have capacity and can help busy teams,” the spokesperson added.

Exclusive Legal Cheek research conducted last year shed light on the working hours for trainee and junior solicitors, revealing that some frequently worked 12-hour days.

The news of the trial comes after Pinsents announced it is testing a compressed workweek. This schedule allows employees to finish by Friday lunchtime without a pay cut, as long as they meet their client, team, and work obligations

If you are struggling with the stress of work you can contact LawCare via its helpline or live chat.

10 Comments

Dubious

I would have thought that hours were already “tracked” since they are logged and reviewed weekly by the SMT. I would be interested to hear what they consider to be “consistently high working hours” and what action they would take when these hours are conflicted with client demands and project deadlines.

Regional observer

Bit different if there’s an automatic alarm mechanism that bypasses the supervisor and goes to management.

Supervisors / seniors in a team may routinely overlook long hours they see on time recording by their team members whereas management can take a more objective approach and can direct supervisors to sort it out effectively overruling supervisors who have been allowing people to get burnt out.

You can’t blame Pinsents for at least trying to shake things up after the tragedy they had.

The coffee you need to smell after waking up

Sorry, no. Supervisors are often the first to bring it up when someone’s hours are down, so what in the world precludes them from noticing when the hours are a bit too high? Indifference.

A software alert is nice and all but it won’t make up for an unwillingness to do anything about it, whether because of real stressful workloads, or just a culture of Protestant Work Ethic on the part of the top brass (who tend to be both managers and supervisors at the same time).

What a disconnect

Hopes to reduce burnout risk? They’re missing the obvious here – lawyers are human beings and human beings need adequate sleep and rest breaks just like everyone else. So many of us are working through the nights, skipping meals, not leaving the house/office, not leaving the desk chair, working in offices where we can’t open windows, toxic work “communities”, all of this is going to suck the energy out of us, it’s not rocket science. We need balanced work schedules, and a healthy work environment, not more tracking.

Will it actually solve anything?

I agree and hope you manage to find time to disconnect. Unfortunately, it’s another brilliant idea that does not go to the core problem. A balanced schedule, support system and network, health workplace need to be implemented to impact the poor mental health of so many in the legal sector. My frustration of working for a mental health service that has the metrics and data to prove we are making a difference within the legal sector with current clients – with actual results, yet Pinsent Masons and others are so quick to dismiss any form of a solution that starts at the root cause. Instead, as you say it’s more tracking.

Partner

Great to see firms taking innovative steps to identify candidates for the bonus pool and future partnership in a quantifiable way. Excellent work by PM.

Read the room

People like you are part of the problem.

It’s an easier problem to fix

If firms want to prevent burnout they could remove the overwhelming pressure put on all fee earners to meet targets and punish them when targets aren’t met, even for entirely valid and logical reasons.

PM Associate

As far as I’m aware, this ‘trial’ hasn’t even been announced internally yet. Delighted to have read about it in the Telegraph, the Lawyer and now Legal Cheek before being told about it by the firm.

Anonymous

If the SRA’s aim is to protect the public and tge reputation of the profession… is it not high time that they regulate maximum working hours for trainees… to prevent the burning out of the youngest members of the profession. This should never be subject to the demands of the team, the client …the business of the firm. It is for the firm to employ more people with different shifts … day and night!

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